This past weekend I received a page from a woman whom I’ll call Flora. I didn’t recognize the name or phone number that I was given. I called anyway and when she answered, it went like this.
Me: “I’m Dr Ramona Bates. You had me paged.”
Flora: “You removed some lesions from my face on Monday, and I’m having some pain.”
Me: “Ma’am, I don’t know you. Are you sure you have the right doctor?” I know confusion is audible in my voice as I’m going back over my schedule for the week in my mind. I recall the procedures I did and there were no facial patients at all for the week.
Flora: “I’m looking for Dr Bates.”
Me: “Which Dr Bates?”
Flora: “Dr Ramona Bates.”
Me: “Well, that’s me, but I didn’t remove any facial lesions for anyone this week. Are you sure a Dr Bates did your surgery?”
Flora: “I’ll get my paperwork out and call you back.”
I never got re-paged, so hopefully Flora got the name of her doctor off her paperwork and called the right one.