It seems to me this topic of surgeon and their lack of civility gets pulled out ever on a fairly regular basis. This latest discussion in the news media is due to a short article in the current Archives of Surgery (full reference below).
Uncivil behavior is so present in society at large that we should not be surprised to find it among health care workers. This article is meant to raise the awareness of the costs—both in dollars and in human misery—of incivility in the practice of medicine by looking in particular at the case of surgeons.
The surgical community has an incredible opportunity to lead a civility initiative in health care. The first step is to recognize the power that civility has to improve the surgical workplace, the patient outcomes, and the workers' quality of life. Organizations should commit to developing a universal code of conduct that is identical for surgeons, nurses, staff, administrators, and patients. This code must have clearly defined expectations as well as consequences for violations. More important, the code should be applied fairly and consistently, without modification or special allowances based on an individual's actual or perceived status in the group. ………
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” --Maya Angelou
My past article on the topic
Behavior of Surgeons (July 24, 2008)
A Surgeon's Outburst (August 13, 2008)
Consultations (May 24, 2010)
Tips on Dealing with Difficult Colleagues (May 9, 2011)
Barbers of Civility; Andrew S. Klein; Pier M. Forni; Arch Surg. 2011;146(7):774-777; doi:10.1001/archsurg.2011.150