Thursday, February 17, 2011

Can You Tell Me…

Updated 3/2017-- all links removed as many are no longer active and it was easier than checking each one.

Office phone rings.
PT1992, “Can you tell me how long Dr. Bates has been at that location?”
“20 years,” I reply.
PT1992, “I think you did my surgery.  One of my saline implants has burst.”
“Let me put you on hold.  I’ll look and see if you were ever our patient.”
I am acutely aware that I don’t recognize the voice or patient name, but feel I am okay with HIPAA to verify to PT1992 that indeed we once had a patient by that name.
I then as politely as I can tell her, “I will need a signed medical records release to give you any more information as I don’t know your voice and have no other way to verify whom I am speaking with.”
She seems to accept this, but then says “Can you just tell me which company made the implants?”
I repeat the above.
PT1992, “Well can you tell me what kind of coverage I might have?”
“You should be able to get free replacement implants, but if it as it has been more than 10 years that will be all the assistance you will be able to receive.”
PT1992, “Thanks.  Since I have moved away, I’ll go to the surgeon here and have them send a release.  Will that work?”
“Yes, that will work.”
Related Posts: 
It’s Happened Again (June 5, 2007)
Silicone vs Saline Breast Implants (March 4, 2008)
Silicone Implants and Health Issues  (March 5, 2008)
Saline or Silicone? (November 18, 2010)

Mentor Enhanced Advantage Warranty
INAMED (McGhan) ConfidencePlus™ & ConfidencePlus™ Platinum Breast Implant Limited Warranties

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